How to complain about the way you are treated or the conditions in which you are placed during your asylum procedure?
Reception centre
The internal rules of the reception centre are introduced to you upon arrival at the reception centre. If these rules are violated, or you are not satisfied with a particular situation, you should first turn to the staff of the centre and try to solve the issue by communicating with them.
If the situation is not remedied, you may file a complaint against the dormitory you are accommodated in to the director of the reception or the transit centre, which supervises the accommodation. When filing a complaint, you should explain the relevant facts, the type of violation, how it occurred and add any evidence that you have.
You also have the right to submit a complaint to the Administrative Court against any administrative act issued, or administrative measure taken, by an official of the State Agency for Refugees, pursuant to the procedure provided for in the Administrative Procedure Code.