How to apply

You do not need to fill in a specific form. Applications may be lodged in a flexible format.

Form

An online application form is available on the Ombudsman’s website to help you better structure your application.

Please take a look at the application form.

Language

The working language of the Ombudsman is Bulgarian. This means that your application should be in Bulgarian. In exceptional circumstances for persons who do not know Bulgarian, the Ombudsman will also accept applications in other languages.

Content

In your application you need to explain clearly:

• What has happened
• When it happened
• Which state institutions or officials were involved
• To which institutions or officials, if any, you complained about this situation and what their responses were
• What specific results do you expect from the Ombudsman’s intervention
• The application needs to contain your name, signature, date and return address

Your application does not need to be in legally correct language or refer to any specific legal provisions, but it has to be clear and understandable. Try to write only about the facts and issues relating to the violation about which you are complaining. To help the Ombudsman better understand what has happened, try to keep the text simple, focused and avoid emotional or derogatory language.

Documents

If you can, please add all the documents (especially complaints you have made and the responses to them) that are related to the situation you are complaining about to your application.

Time limits

There is a set time limit for filing your complaint with the Ombudsman – two years. The Ombudsman will therefore refuse to investigate your case if more than two years had passed since the violation or last response to your complaint in your case.

Address

Applications must be sent to the following address: